Standard Delivery and Pickup times are 9am-5pm M-F, excluding weekends and national holidays. We offer After Hours service for all other times (including holidays). If you need gear, we’ll get it to you.

We offer pickup/dropoff outside our regular hours with a $75 fee per-hour on each pickup. A round-trip job where both are outside of standard hours starts at 2 x $75.00/hr

For insurance and safety reasons, we cannot enter your shooting location with equipment, or to take equipment back out for a pickup. Your crew must bring the equipment to the curbside to meet our van!

A Round Trip pickup/return does not have to be same day to get the Round Trip rate. You can schedule them independently and still get the discount.

There will be no rejections from the order (unless a mistake is made on our end). This specifically applies to our pre-built equipment packages.

 … when possible. Please make sure your location can store hampers, as we cannot always take them back in the delivery vehicle.

Please let us know if your shoot is running late or ending early. We require 3hrs notice to change schedule and make sure we can arrive on-time. Rush pickup or rush dropoff under 3hrs is “as-available” and we cannot guarantee specific timing.

Rush Pickups are subject to a rush fee of $75/hr. Rush pickup is any driving that’s within 3 hours of a client calling to request an urgent pickup.

Long returns are subject to an additional fee (meaning making the driver wait more than 30 mins past the scheduled time to begin loading.) The fee will be assessed at $75/hr, rounded up to the nearest hour.

… whether for loading or riding. We cannot accept passengers or guests by state law. Please wait by the end of the lift gate if you’re enthusiastic about helping our driver get your order out quick and easy!