Our team’s standards of excellence are incredibly high for an equipment rental house. We keep track of every customer’s rental with individual care (even at scale) and proudly declare our performance accuracy on the front page of our website. Our team takes execution perfection above and beyond our competitors. If we make a mistake, we also take it seriously. Errors happen so rarely that they almost always mean team meetings to figure out how we can improve our process, and make sure that same error never happens again.

Great customer communication is a balance of mutual respect and meeting expectations.

If you’re a student, we’ll support you to make sure you’re confident in using the hardware and aren’t missing necessary items on your order.

If you’re an experienced DP, we’ll have a different conversation and talk photometrics and work with your department heads to make sure your order is exactly what you need.

Your experience with our rentals team always will be tailored to fit your needs, how you communicate, and your timeline.

We like to say that “We use computers to help automate simple actions faster, which gives our humans time to make complex decisions more easily” By automating our processes and having computers handle basic processes like data entry quickly and accurately, that gives our staff so much more time to handle complex concepts that cannot be automated. (Like creating excellent customer interactions!)

Our priority in creating efficiency is never to squeeze more output from our staff, rather it’s to separate the tasks that waste our team’s time from the tasks that our humans really need to focus on. Less process noise always yields a better work environment for our team.