How to Rent with Lightbulb

Sure! We offer free consultations to help you figure out what gear list you need for your job. We help point out safety considerations, transportation restrictions, advice on options, and ways to save money. Feel free to reach out to or 516 515 1514 and let us know what you're trying to do! We love to help.

The website lists prices as Daily or Weekly. We follow a standard rental billing discount process:

If you pickup an order after 4PM the day before your order, and return by 10AM the day after your job, your quote will reflect a 1-Day rental.

Weekends are 1-Day Rental as well (Pickup Friday 4pm-6pm, Return Monday 9-11AM)

Any rental that's shorter than 7 calendar days (excluding pickup/return) will be charged at a 3-Day rate.

Rentals longer than 7 days should get in touch directly and we can cut you a deal for long-term jobs!

All the time! We offer both a reduced number of rental days (see "How do Rental Rates Work?" above) and then we offer a percentage discount on top of that, depending on the size of your order and what kind of budget you're working with.

The smartest way to get a good discount up front is to tell us what budget you are working with and what gear you need. We are much better at crunching rental pricing to fit a specific budget than when clients tell us "Give us as low of a price as you can". The latter option will rarely get you as-good of a discount as naming a specific budget!

New clients should submit their Gear List and Billing Information at least 24 hours prior to their rental. We will need time to setup your account before prepping your gear. Please take the time to start your rental process by phone or email early, and then we will have the hardware ready for pickup right when you arrive!

We do not offer vehicles for rental right now, but we plan to start doing so soon. In the meantime, we recommend either hiring us to deliver your equipment and pick it up.

If you are looking to rent a van or a truck for a longer job, we recommend the Uhaul, located around the corner from our shop. For larger productions, you can talk to Courier Car Rentals and Edge Auto Rentals for vans and trucks.

For orders under $3000 in replacement value and without name-brand hardware, we offer the ability to take a Card Hold instead of requiring insurance on limited occasions. Please ask your rental agent if this will be available for you. The Rental Manager evaluates Card Holds on a case-by-case basis.

We require a full deposit of the rental cost (100% of the rental agreement) to be paid by Cash, Check, Credit, or Debit before your order is picked up. This is not negotiable for new customers.

We offer Net30 for exceptional clients who have completed either $20,000 in business for each of 3 months prior, or 10 successfully-completed rentals in the past 6 months with no outstanding costs. If your company has reached either of those milestones and would like to set up Net30, please reach out to the Rental Manager to open a Net30 account and we will be happy to discuss.

RENTAL REFUND WINDOW:

If you have more than 72hrs to go before your rental begins, you can reach out to us and we can refund up to 94% of your rental. Why 94? We still have to pay the credit card transaction fees (3% to charge, 3% to refund) regardless of the business and those fees are not refundable.

Once a rental order is placed and confirmed by signature, that order is no longer refundable if it is less than 72hrs before the rental period begins (including holidays/weekend days).

ERRORS:

If we have made an error that we diagnose as being due to a failure to act, an omission, or a mistake on our part, we are happy to refund the appropriate part of your rental order. So if you get something that does not work or does not match what's on your contract, we will work with you to make it right as best we can.

MALFUNCTIONING EQUIPMENT:

We will not refund equipment that is claimed to be malfunctioning without a call to Lightbulb Rentals emergency line at the time of failure and an opportunity to triage the hardware with your crew by phone. If you choose to rent equipment from another vendor without giving us an opportunity to triage or repair our equipment, we cannot guarantee that our hardware fees will be refunded. We will not cover the cost of a rental from a competitor without prior agreement.

If equipment damage or failure is first-announced at check-in or afterward, there are no refunds for hardware. (due to failure to follow the triage procedure in previous paragraph)

FAILURE TO SUPPLY EQUIPMENT:

If we are unable to supply certain hardware due to unforeseen shortages, we will gladly refund that hardware from your order after the order is returned.

HOW WE PROCESS REFUNDS:

Once an order is confirmed and paid, that first credit card payment for 100% of the rental cost is considered the deposit on the order. After the deposit is placed, all future adds/drops, swaps, and changes to the order will be collected and then charged once at the end of the order (Either a charge or a refund, depending on the final order balance). We do this to minimize the number of receipts your production accounting team has to process at the end of the order.

All payment refunds will be through the same method of payment for the order, and will be processed within 14 days of the end of the order, barring any delays (like waiting for repair costs from another vendor or pricing)

We cannot send a refund to anyone other than the person who paid for the order. If you need a refund to be sent to someone else, then the fastest method is for us to refund the charge to the card-on-file, and then you can disperse the funds from the card to your intended recipient.